Refund, Returns & Cancellation Policy

1. Custom Product Policy (Critical)

Due to the custom nature of our products, no refunds or returns are accepted once production has started.

2. Order Cancellation

Orders may be cancelled within 12 hours of payment, provided production has not yet commenced. A cancellation fee may apply to cover administrative and design work.

3. Refund Eligibility

Refunds will only be considered in the following cases:

• The product is defective due to manufacturing fault
• The product does not match the approved design

If approved, revID may choose to:

• Remanufacture the product, or
• Issue a partial or full refund

4. Damaged Goods

Any damage during delivery must be reported within 48 hours of receipt, with supporting photos.

5. Incorrect Customer Information

revID is not responsible for errors resulting from incorrect information provided by the customer (e.g. wrong address, spelling mistakes).

6. Processing of Refunds

Approved refunds will be processed via the original payment method within a reasonable timeframe.

7. Contact

For any queries regarding orders, refunds, or cancellations, please contact:

• Email: Lizalisenzo@revidarch.com
• Phone: +27 73 417 0063